No Show / Cancellation Policy

At Elmhurst Foot & Ankle Center, Inc., our clinicians, providers, and staff are dedicated to delivering the highest quality care to our patients. To maintain this standard, we have established a strict appointment cancellation policy, effective September 1st, 2024.

Cancellation Notice Requirement:
• 24-Hour Notice: Patients are required to notify Elmhurst Foot & Ankle Center at least 24 hours prior to their scheduled appointment if they need to cancel.

No-Show and Same-Day Cancellation Fees:
• Same-Day Cancellations: A fee of $25.00 will be charged for any appointment that is cancelled on the same day.
• No-Show Appointments: A fee of $50.00 will be charged for any appointment that is missed without prior notice.

Fee Payment and Future Appointments:
• All no-show and same-day cancellation fees must be paid before any future appointments can be scheduled or fulfilled.

Termination of Services:
• Elmhurst Foot & Ankle Center reserves the right to terminate services if:
• More than two (2) no-shows or cancellations with less than 24 hours’ notice occur within a single month.
• A total of three (3) no-shows occur over a span of three consecutive months.

We understand that unexpected circumstances can arise, and we encourage you to reach out if you have any questions or concerns about this policy. Our team is available to discuss any issues you may have, and we are committed to working with you to ensure continued care.
Thank you for your understanding and cooperation.

Contact Us:
If you have any questions regarding this policy, please do not hesitate to contact our office. We look forward to continuing our partnership in your health care.